FAQs

Frequently Asked Questions

Browse our frequently asked questions or contact us today if you can’t find the answer to your question.

Will it work if mum or dad can't use a tablet?

There is no need to touch or interact with the tablet to view the information.

Once it’s set up for mum or dad, information can be updated by multiple people from their own devices or computer, and if there is no need to scroll (not too much information and not having the type too large) then the noticeboard can be set to display 24/7 and not be touched.

What do I need to get Set Up?

Getting set up is very easy, and you can start with a 30 day free trial to ensure the noticeboard will work well for you.

To display the noticeboard on a tablet or mobile phone the app will need to be installed, and there is an online hub where additional features can be accessed. For example, device management, a proper diary which makes it easy to do multiple and recurring appointments.

You can commence the trial yourself by clicking the Start New Account button at the top of the website, or contact us using one of the many contact forms available and we’ll help you.

In terms of what is needed for someone who needs support:

  • Tablet or tablets – we recommend 10″ or larger so that the information can be easily seen
  • Internet Access – the App uses only 1 to 2 GB so the most basic access is fine
  • Tablet Charger
  • Stand or Wall Mount
  • Constant access to power supply
Can I use MemBo Noticeboard on more than one tablet?

Yes.  The Noticeboard App can be installed on more than one tablet in the same residence, and multiple users can also access the noticeboard from elsewhere on mobile phones and tablets.

What Size Tablet is best for my mum or dad?

We recommend 10” or larger so that the information is easy to view from a distance, however if the tablet is situated in a bedroom, then an 8″ may be adequate.

We can provide tablet packages and that information is available on the pricing page.

How do you get someone to check the MemBo Noticeboard for information?

The plan is to make the noticeboard a trusted source.

Firstly, ensure the information you place on the noticeboard is absolutely reliable and up to date.

Secondly, every time the person you are caring for rings to confirm an arrangement, provide the answer and then remind him or her that it is on the noticeboard.

Generally we find that people embrace the noticeboard immediately.

Are there different types of Access?

Yes, there are two types – basic and full.

Full Functionality enables the user to update information and to directly access the online management hub.

Basic access enables the user only to view the noticeboard.

How can you check if it's working properly at someone else's place?

There are a number of programs available that enable you to take control of another tablet or computer.

We recommend Team Viewer.

Can we pay for this through a home care package?

Yes, MemBo Noticeboard memberships and the cost of Tablet Packages can be paid for through your My Aged Care, NDIS or Commonwealth Home Care Package.

Testimonials

I have found the Noticeboard really beneficial because I can now keep track. The best example was recently when the home care nurses told me that dad was a bit puffy and they were concerned, but dad was never going to remember to tell the doctor that.

With MemBo all I had to do was check when his next doctor’s appointment was and ring them to make sure the doctor was aware of this issue. It’s been a real life saver, and an absolute relief to be able to know what’s going on.”

Kerry Upham, Daughter

Our experience when we first put the Noticeboard into my mother’s place was that her feelings of worry and panic reduced pretty much straight away, and with it, the numerous calls I was taking from her to confirm what was going on.

 MemBo Noticeboard has made a significant difference to my mother’s wellbeing and quality of life, and for us, it has helped alleviate the carer overwhelm we were feeling.

Phil Allen, Son

MemBo Noticeboard has been great for me to help Mum keep in touch with what is happening in her daily life.  I am able to upload all of her activities at the facility she is living in as well as add other notes when I am coming to visit.

I hope the day comes when this communication tool is the norm across all aged care facilities – where families can leave messages and the staff can add notes about the visits they have had and leave clinical notes for the family.

Cara Phillips, Daughter

Contact us today for more information or to book your 30-day Free Trial