Frequently Asked Questions
Browse our frequently asked questions or contact us today if you can’t find the answer to your question.
Will it work if mum or dad can't use a tablet?
There is no need to touch or interact with the tablet to view the information.
Once it’s set up for mum or dad, information can be updated by multiple people from their own devices or computer, and if there is no need to scroll (not too much information and not having the type too large) then the noticeboard can be set to display 24/7 and not be touched.
What do I need to get Set Up?
Getting set up is very easy, and you can start with a 30 day free trial to ensure the noticeboard will work well for you.
To display the noticeboard on a tablet or mobile phone the app will need to be installed, and there is an online hub where additional features can be accessed. For example, device management, a proper diary which makes it easy to do multiple and recurring appointments.
You can commence the trial yourself by clicking the Start New Account button at the top of the website, or contact us using one of the many contact forms available and we’ll help you.
In terms of what is needed for someone who needs support:
- Tablet or tablets – we recommend 10″ or larger so that the information can be easily seen
- Internet Access – the App uses only 1 to 2 GB so the most basic access is fine
- Tablet Charger
- Stand or Wall Mount
- Constant access to power supply
Can I use MemBo Noticeboard on more than one tablet?
Yes. The Noticeboard App can be installed on more than one tablet in the same residence, and multiple users can also access the noticeboard from elsewhere on mobile phones and tablets.
What Size Tablet is best for my mum or dad?
We recommend 10” or larger so that the information is easy to view from a distance, however if the tablet is situated in a bedroom, then an 8″ may be adequate.
We can provide tablet packages and that information is available on the pricing page.
How do you get someone to check the MemBo Noticeboard for information?
The plan is to make the noticeboard a trusted source.
Firstly, ensure the information you place on the noticeboard is absolutely reliable and up to date.
Secondly, every time the person you are caring for rings to confirm an arrangement, provide the answer and then remind him or her that it is on the noticeboard.
Generally we find that people embrace the noticeboard immediately.
Are there different types of Access?
Yes, there are two types – basic and full.
Full Functionality enables the user to update information and to directly access the online management hub.
Basic access enables the user only to view the noticeboard.
How can you check if it's working properly at someone else's place?
There are a number of programs available that enable you to take control of another tablet or computer.
We recommend Team Viewer.
Can we pay for this through a home care package?
Yes, MemBo Noticeboard memberships and the cost of Tablet Packages can be paid for through your My Aged Care, NDIS or Commonwealth Home Care Package.